Seamless Team Communication
MADE EASY WITH A FEATURE RICH UCaaS PLATFORM
Ameeting provides organizations with a fully-featured Unified Communications solution for seamless team communication. The platform is a rich, telephony UCaaS system with over 100 powerful features, allowing on-demand access to a variety of extension and system options. Despite its robustness, Ameeting is intuitive and uncomplicated, helping optimize productivity while staying within budget. The platform also operates with redundancy, ensuring that users remain in touch and online at all times.
Ameeting Unified Communications provides an easy-to-use platform for reliable video conferencing, enabling remote collaboration for modern workplaces.
Ameeting’s screen sharing feature allows for easy content sharing and real-time collaboration, enhancing productivity and communication.
With collaborative tools like presenter switching, joint annotation, co-browsing, and document review, Ameeting facilitates seamless collaboration among teams.
WHY CHOOSE AMEETING?
High-Performance Call Panel
A Complete Communications Hub
Ameeting Unified Communications provides a call panel that is highly responsive, providing insight into active calls on your system, including information such as who is in a conference room, who is waiting in a queue, and how long they have been waiting. The call panel comes with advanced features and functionalities that are essential for conducting daily business including one-click dial, drag-to-transfer, and more. Users can easily access the call panel features using the main navigation bar located at the top of the screen.
Call Panel Features
- Add and Remove User
- See Current User Status
- Access Voicemail
- Listen to an Active Call
- Personal and Company Contacts
- Screen Sharing
- Presenter Switching
- Collaborative Document Review
- Call Forward
- Follow Me
- Do Not Disturb
- Call Waiting
- Call Parking
- Management of Queues
- Queue Statistics
- Viewing a Queue
- Agent Pause/Unpause with Status Codes
- Check Voicemail
- Manage Options
- Change Settings
- Record Greeting
- Dialpad to Make Calls
- Access Voicemail
- Call History
- Manage an Active Call
Connection a Click Away
Monitor & Manage Call Queues
Get a comprehensive overview of your contact center operations with Ameeting's queue management and call statistics tools. Gain full control over your agents' availability and interactions with customers, including the ability to pause and unpause from queues and mute and unmute callers.
Conference Room Management
Streamline your conference rooms with Ameeting's flexible conference management platform. Customize your conference room plan to fit your unique business needs, easily add or remove rooms, and edit display card information for enhanced user experience and successful conferences.
Call Detail Records
Ameeting's call record details optimize call center operations. Live monitoring of inbound and outbound calls ensures proper call handling. Managers can generate extensive reports, track metrics, schedule, set goals, train, and supervise agent callbacks. Enhance reporting and billing with Ameeting's CDR.
Ameeting's desktop softphone facilitates powerful communication capabilities for remote work. Access voicemail, view call history, and collaborate in real-time with colleagues via the Ameeting interface. All extension features are accessible via a single dashboard.
Voicemail Platform Administration
Make a positive first impression with Ameeting's professional voicemail platform. Efficiently manage greetings, messages, options, and settings to ensure a highly-effective voicemail experience. Customizable features, such as professional messaging, can help you stand out to your callers.
Easy Set-Up and Control
Efficient control over settings is crucial for optimizing workforce productivity. Ameeting's enhanced user settings provide access to powerful features such as call forward, follow me, do not disturb, and call waiting. Emphasizing simplicity and functionality, our platform ensures effective communication for your business.
Ameeting's Call Park feature streamlines communication by allowing users to hold calls in a "parking lot" within the Call Panel. The drag-and-drop feature helps manage multiple incoming calls, with any extension able to retrieve them from the designated Call Park slot.
With Ameeting's Call Panel, instant communication is made easy through one-on-one and group chats. Connect with colleagues by sending text messages and attaching files and links. The Chat feature also allows for group chats, where each individual user can respond directly to the originator.