Phone, Paging and 911 Systems for Banks and Credit Unions
Financial institution communication systems that keep every branch reachable.
Ambit designs and supports phone, paging and 911 systems for banks, credit unions, mortgage and loan offices and financial service providers across the Southeast, from the teller line and drive-thru to the back office. One vendor, one platform and one support team that answers at any hour.
24/7 U.S.-based support. FCC-licensed carrier. ISO 9001 certified.
When a branch phone goes quiet, customers notice first
A bank or credit union runs on calls: members asking about accounts, loan officers following up, tellers reaching the back office. A phone system built for a generic office doesn’t handle drive-thru lines, loan queues, vault basements or an outage that silences one branch but not another. We design around your branches.
What stands behind the work
Support, quality and one accountable team.
U.S.-based support
carrier
certified
phones, paging, 911, fax and failover
Phones, paging, 911 and the connections between them
Call routing for members
Auto-attendants, loan department queues, after-hours routing and multi-branch routing.
Call recording
Record calls on member service, loan and operations lines.
Discreet paging, lockdown announcements and panic buttons that quietly dial any number you choose, such as 911 or internal staff.
Replace aging fax hardware, and send and receive from a browser, email, Microsoft Teams or your existing fax machines, with encryption in transit.
Old copper lines don’t have to hold a branch back
Many branches still run fax machines and other equipment on old copper lines. We port your phone numbers to SIP and put analog telephone adapters (ATAs) on those lines, so your equipment keeps working on a modern network. See our SIP trunking page.
ATAs on fax and copper lines
Legacy devices connect to your new system.
One bill, one support team
Lines, phones and paging come from one vendor.
What a branch 911 call has to carry
When someone dials 911 from a teller line, a back office or a vault basement, the call should route correctly and carry the right location.
| Requirement | What it means in a branch |
|---|---|
| Direct dialing | Kari’s Law requires multi-line phone systems to let people dial 911 directly, with no prefix. |
| On-site notification | The same law requires notice to a central location on site, such as a branch manager’s desk. |
| Dispatchable location | Ray Baum’s Act requires location detail, down to floor and room, to travel with 911 calls from fixed phones. |
We map each branch, configure each phone and test the call path. See our Kari’s Law guide and NG911 guide.
Calls your customers can trust
Ambit signs your outbound calls under STIR/SHAKEN so carriers can verify your numbers, which helps your calls reach members instead of being flagged as spam. The attestation level depends on how your numbers are set up. See our STIR/SHAKEN guide.
Banks, credit unions and financial offices
Banks and credit unions
Branches, drive-thrus and operations centers on one system.
Mortgage and loan offices
Queues, routing and after-hours coverage.
Financial advisors and insurance offices
Small offices and remote teams on one platform.
One vendor. One platform. One call when something goes wrong.
Financial institutions choose Ambit because we are not a software company that mailed you a box. We are a local team that designs, installs and supports your system, and answers the phone when you need us.
We support many banks across the Southeast.
Financial institution phone systems frequently asked questions
Straight answers, with the source for each one.
Does Kari’s Law apply to banks and credit unions?
Kari’s Law applies to multi-line telephone systems, and a branch phone system is one. It requires direct 911 dialing with no prefix and notification to a central location on site. Our Kari’s Law guide covers who is covered and how to check your branches.
Can branch phones keep working during an internet outage?
Cellular failover keeps outbound calling and 911 available when the internet goes down, and on-premise intercoms keep running. See our cellular failover page.
Can cloud faxing replace our fax machines?
Yes. You can send and receive faxes from a browser, email, Microsoft Teams or your existing fax machines, with encryption in transit. See our cloud faxing page.
What happens to our old copper and fax lines?
We port your phone numbers to SIP and put analog telephone adapters (ATAs) on fax and old copper lines, so your equipment keeps working on a modern network. See our SIP trunking page.
Can you route calls across multiple branches?
Yes. We build auto-attendants, loan department queues, after-hours routing and multi-branch routing.
Do you support call recording?
Yes. We record calls on member service, loan and operations lines, and we support many banks across the Southeast.
What do branch panic buttons do?
A panic button quietly dials any number you choose, such as 911 or internal staff.
What does a free communications audit cover?
A conversation about your branch phones, paging, 911 setup, failover and carrier contracts, so we can show you where one platform would fit. Pick a time on our calendar.
Let’s look at your branch phones, paging and 911 setup
Schedule a free communications audit and tell us what your bank, credit union or financial office needs.
