NG911 COMPLIANCE AND AUDIT PROGRAM
Keep Your Campus 911 Location Data Current, Tested, and Documented.
Ambit’s current phone deployments are designed around applicable emergency-calling requirements from the beginning. But a system that was accurate on installation day does not stay accurate by itself.
Rooms are renumbered. Buildings expand. Phones move. Staff responsibilities change. The NG911 Compliance and Audit Program helps your district find those changes, validate critical location information, and document the work on a schedule built around the school year.
SEE HOW THE PROGRAM WORKS
From Installation-Day Accuracy to Ongoing Readiness
See how Ambit helps schools review dispatchable-location information, validate phone records, coordinate testing, and document the results.
FIND THE CALLER FASTER
A Street Address Is Not Always Enough
A basic phone record may identify the street address of a school or administrative building. On a large campus, that can still leave first responders searching for the person who needs help.
A dispatchable location adds the information necessary to identify the caller’s location more precisely, such as a room, floor, suite, wing, or similar detail.
The goal is straightforward: give the people answering and responding to a 911 call better information about where assistance is needed.
Standard Address Record
Instead of seeing only:
123 Main Street
123 Main Street
Enhanced Dispatchable Location
Emergency personnel may receive:
123 Main Street Room 214 Second Floor East Wing
123 Main Street Room 214 Second Floor East Wing
RAY BAUM'S ACT AND KARI'S LAW
Know Which Requirement Does What
Section 506 of RAY BAUM’S Act directed the FCC to adopt rules requiring dispatchable-location information with 911 calls from covered communications services and Multi-Line Telephone Systems. Kari’s Law addresses a different part of emergency calling. It requires covered Multi-Line Telephone Systems to support direct 911 dialing without an access code and to provide notification when a 911 call is placed.
Both requirements share the same starting point for MLTS coverage: the FCC’s rules apply to any Multi-Line Telephone System that is manufactured, imported, offered for first sale or lease, first sold or leased, or installed after February 16, 2020. A system that falls outside that window is not automatically covered by either requirement. For MLTS that are covered, the FCC set different compliance dates by requirement and device type:
Both requirements share the same starting point for MLTS coverage: the FCC’s rules apply to any Multi-Line Telephone System that is manufactured, imported, offered for first sale or lease, first sold or leased, or installed after February 16, 2020. A system that falls outside that window is not automatically covered by either requirement. For MLTS that are covered, the FCC set different compliance dates by requirement and device type:
February 16, 2020
Applicability Threshold
MLTS manufactured, imported, sold, leased, or installed after this date are covered by both Kari’s Law and Section 506’s dispatchable-location requirements.
MLTS manufactured, imported, sold, leased, or installed after this date are covered by both Kari’s Law and Section 506’s dispatchable-location requirements.
January 6, 2021
Fixed MLTS Devices
Dispatchable-location compliance date for covered fixed MLTS devices and fixed interconnected VoIP services.
Dispatchable-location compliance date for covered fixed MLTS devices and fixed interconnected VoIP services.
January 6, 2022
Non-Fixed & Off-Premises
Dispatchable-location compliance date for covered non-fixed and off-premises devices, subject to the options and technical-feasibility provisions in the FCC rules.
Dispatchable-location compliance date for covered non-fixed and off-premises devices, subject to the options and technical-feasibility provisions in the FCC rules.
Whether a particular system or device is covered depends on factors including system dates, device type, configuration, use, and the organization’s role. Many organizations use “NG911 compliance” as general shorthand when discussing improved 911 location information.
On this page, the specific federal location requirement is the FCC’s implementation of RAY BAUM’S Act. For a more complete explanation, visit our NG911 and RAY BAUM’S Act Compliance for Schools page.
On this page, the specific federal location requirement is the FCC’s implementation of RAY BAUM’S Act. For a more complete explanation, visit our NG911 and RAY BAUM’S Act Compliance for Schools page.
BUILT INTO THE SYSTEM
Emergency-Calling Capabilities From the Beginning
Kari's Law Capabilities
Current Ambit phone deployments support direct 911 dialing without an access code and on-site notification workflows designed around applicable Kari’s Law requirements.
Dispatchable Location
For applicable deployments, Ambit configures and maintains the location information used to support emergency-call routing and dispatchable-location delivery. Dispatchable Location Maintenance is billed at $1.00 per handset, per month for applicable systems and is incorporated into the standard service.
Panic and Emergency Workflow Integration
Where state requirements, district policy, or a campus safety plan call for additional emergency workflows, Ambit can integrate supported panic buttons, alerts, and response tools.
LEGACY PHONE SYSTEMS
What If Your Phone System Predates the Current Rules?
Some legacy Multi-Line Telephone Systems may fall outside portions of the FCC’s prospective requirements. However, system age alone should not be used to make a final coverage determination. Upgrades, replacements, device types, system configuration, and organizational responsibilities can affect which requirements apply.
Ask your Ambit account team to review your existing environment and explain the available dispatchable-location and audit options.
WHY ACCURACY DRIFTS
Campus Location Data Does Not Maintain Itself
Even when dispatchable location is properly configured, the information can become inaccurate as the campus changes.
A Phone Moves
A handset is moved to another classroom, office, or building, but its location record is not updated.
The Campus Changes
New construction, portable classrooms, renamed rooms, and renovated wings go into service before the emergency-location records catch up.
Responsibilities Change
The employee who understood the system leaves, and no one realizes that location updates are now being missed.
Testing Does Not Happen
The district has not validated what its provider-supported test service reports or coordinated a live test with the local Public Safety Answering Point.
These changes may not generate a visible warning. They can remain undiscovered until someone reviews the records or places an emergency call.
That is the gap the NG911 Compliance and Audit Program is designed to close.
CHOOSE YOUR LEVEL OF SUPPORT
Standard Service Versus the Audit Program
See what is handled through standard service and what the optional audit program adds.
Standard Service
Dispatchable Location Maintenance:
$1.00 per handset, per month for applicable systems.
$1.00 per handset, per month for applicable systems.
- Direct 911 dialing and on-site notification capabilities
- Dispatchable-location configuration for applicable systems
- Location records maintained for emergency-call routing
- Your team tracks day-to-day phone and room changes
- Your team submits location updates to Ambit
- Your district establishes its own review and testing schedule
- Semester-based on-site verification is not included
- Audit-completion documentation is not included
- A public readiness-review badge is not included
NG911 Compliance and Audit Program
Optional Program:
$3.50 per handset, per month
$3.50 per handset, per month
- Includes the supported standard-service capabilities, plus:
- Ambit-managed review of location records
- On-site verification at the beginning of each semester
- Location-validation calls from supported handsets
- At least one coordinated live 911 test with the local PSAP
- Corrections and updates identified through the review
- Dated audit records and completion documentation
- An Ambit-issued audit-completion certificate
- A public-facing Ambit readiness-review badge
A HANDS-ON REVIEW
What the Audit Program Includes
Semester-Based Campus Review
At the beginning of each semester, Ambit reviews participating campuses and verifies the recorded location associated with each covered phone.
Location Validation
Ambit checks whether the location assigned to each handset still reflects where that device is being used.
Provider-Supported 933 Testing
Where supported by the underlying service, Ambit places a 933 validation call from each included handset to confirm the location information returned by the test service. A 933 validation call is not a live call to the local PSAP.
Coordinated Live 911 Testing
Ambit coordinates at least one live 911 test with the local PSAP according to the call center’s procedures and workload. The test allows the district to observe emergency-call routing, location delivery, and on-site notification behavior in a controlled setting.
Corrections and Documentation
Ambit identifies discrepancies, coordinates approved updates, and records the work completed during the audit.
Completion Certificate and Readiness Badge
After the scheduled review is completed, Ambit provides an audit-completion certificate and a public-facing badge documenting participation in the Ambit program. These materials are issued by Ambit. They are not FCC certifications or legal opinions.
START WITH A READINESS REVIEW
Keep Your Location Data Ready for the Campus You Have Today.
Schedule a free walkthrough with Ambit and see which level of 911 location support is appropriate for your schools.
*This page provides general information about Ambit services and emergency-calling requirements. It does not constitute legal advice, an FCC certification, or a determination that any particular organization or system complies with federal, state, or local law. Applicability depends on factors including system dates, device type, configuration, use, location, and organizational role. Organizations should consult qualified counsel regarding their specific legal obligations.*
